Frequently asked questions — Caravel Sync

Is the app free?

Yes, with no charges. Each store can sync up to 10,000 variants and start up to 30 runs per UTC day. Above the variant limit, new variants are not synced; variants already synced keep updating and nothing is deleted. The dashboard warns before and when a limit is reached.

Which sources are supported?

HTTP(S), public spreadsheet CSV export URLs, manual upload, FTP, implicit FTPS and SFTP. SFTP requires a verified server-key fingerprint.

Can I test without writing products?

Yes. Keep dry run enabled and review the parsed sample and full diff.

What can rollback restore?

Saved product and variant values, including prices and selected inventory quantities. Products created by a run are deleted on rollback. Conflicting later edits stop restoration.

Does the app import customer data?

No. The app processes product feeds and catalog data, not orders or customer records.